Support

Email support is being set up. In the meantime, the fixes below cover the most common problems, and you can manage your plan and account from Settings.

Almost always the mailbox needs reconnecting — access tokens expire, and Google or Microsoft can revoke them if you change your password. Open Outreach and reconnect the mailbox, then send again. Your approved message is still there.

If Outreach says a delivery could not be confirmed, check your own sent mail before resending. GradConnect AI will not send it again automatically, precisely so a professor never receives the same introduction twice.

It only answers from your approved profile and your own uploaded documents, and it will say so rather than guess. Upload your CV in Documents and wait for it to finish processing, then ask again.

Each plan has daily allowances for matching, documents, Assistant questions, and outreach drafts. They reset daily. Current allowances are on the pricing page, and you can change plan in Settings.

Manage your subscription, update your card, or cancel from Settings. Cancelling keeps your paid features until the end of the period you have already paid for.

Settings has a delete option. It removes your profile, documents, conversations, outreach, and mailbox connection, and it cannot be undone — so export anything you want to keep first.